Shipping, Returns & Refunds

Paid orders are prepared for shipment to the mailing address provided at checkout. When tracking information becomes available, we will send it to the email address associated with the order. Delivery times vary by carrier, destination, weather, and other conditions outside our control.

Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible. Once a package has been transferred to the carrier, we may not be able to redirect or recover it.

If your kit arrives damaged, contains the wrong items, or appears to have been lost in transit, contact PlasticTox with your order number and a description of the issue. We will review the shipment and, when appropriate, arrange a replacement or other resolution.

Because PlasticTox kits contain single-use collection materials intended for biological sample collection, opened or used kits generally cannot be returned for resale.

If you have an unopened kit and believe a return is appropriate, contact us before sending anything back. Do not mail a kit to us without receiving return instructions first.

Refund requests are reviewed based on the status of the order and kit. Orders that have already shipped, kits that have been opened or used, and testing that has already begun may not be eligible for a full refund.

If we are unable to fulfill an order, or if a verified shipping or fulfillment error cannot reasonably be corrected with a replacement, we may issue an appropriate refund.

Returning your collected sample for laboratory analysis is separate from returning a product for a refund. Follow the return-shipping and packaging instructions included with your kit. PlasticTox is not responsible for delays caused by incorrect packaging, incomplete labeling, or carrier disruptions.

If your purchase was made through a clinic, affiliate, or other partner and that partner handled payment or fulfillment directly, additional partner-specific terms may apply. If PlasticTox processed the order through this website, contact us and we will help determine the correct path for support.